Deeply dissatisfied. Hello: I’m sending you this message to express my disappointment in the two custom-made picture frames I received today which made up my order.
First of all I indicated in the note section for each frame that I wanted to be able to either hang my frame on the wall or simply place it standing up on a table and asked that a back for these purposes be included with each frame. I did not receive anything close to what I requested, in fact nothing close. As a result I now have two frames in my possession with no back for either which will allow or permit me to stand my frame or frames up on a table or a mantle.
Secondly, the two Styrofoam or foam backs which accompanied each frame is not near thick enough to be flush with the top, sides or bottom parts of either frame. As a result it looks as though I will have to insert something to fill in the space to enable to foam back to come flush with the frame itself.
Lastly it looks as though I received some hardware to be able to hang the frame on a wall but no picture wire accompanied the hardware for this particular purpose.
Deeply dissatisfied.
Roger, | Thanks for your excellent service.Turnaround time great. Colors spot on without test strip. Will be back again.
Bryce, Lethbridge, AB | beautifully done. This handmade oil painting is beautifully done. I am thrilled with this and would accept this enthusiastically as the final product, unless you tell me that there is a way, at this point in the process to darken the entire image somewhat. I can offer no specific direction in this regard. Again, a remarkable insight of the painter.
Jeff, Miami | we are super happy with it Excellent service, and a very good job of the picture, we are super happy with it! Will recommend to others about your company.
Thanks you!
Linda Leckie, Castlegar |